Refund policy
<h2>Return & Refund Policy</h2>
<p><strong>Last updated: July 24, 2026</strong></p>
<p>At SimplifyHomeCo, we want every order to arrive correctly, safely, and as described. This policy explains when an order may qualify for a refund, replacement, partial refund, store credit, or another appropriate resolution.</p>
<h3>1. Eligible Issues</h3>
<p>A resolution may be available when an issue is confirmed and relates to the order, delivery, or product condition. Eligible issues may include:</p>
<ul>
<li>A product that arrives damaged, broken, defective, or non-functional.</li>
<li>An incorrect item, size, color, model, or other variant.</li>
<li>A missing product, component, or part of an order.</li>
<li>An eligible delivery failure or order that is confirmed lost in transit.</li>
<li>An order canceled before processing or shipment.</li>
</ul>
<p>Each request is reviewed based on the order status, tracking information, evidence provided, and the time limits in this policy.</p>
<h3>2. Reporting Time Limit</h3>
<p>For damaged, defective, incorrect, or missing products, contact us within <strong>30 days of delivery</strong>. Requests submitted after this period may be declined if the delay prevents a proper investigation.</p>
<p>An order paid more than 90 days before a request may also be ineligible for review.</p>
<h3>3. Evidence Required</h3>
<p>To review a request, we may require:</p>
<ul>
<li>Order number and the email used at checkout.</li>
<li>Clear photos or video showing the issue.</li>
<li>Photos of the full product, original packaging, and shipping label.</li>
<li>The product name, variant, SKU, size, color, or model.</li>
<li>A short explanation of what happened.</li>
</ul>
<p>For a defective or non-functional product, the video or photos should clearly demonstrate the problem. For an incorrect or missing item, the evidence should show what was received and what is missing or incorrect.</p>
<h3>4. Damaged, Defective, or Non-Functional Products</h3>
<p>If a product arrives damaged, broken, defective, or does not function as described, contact us within 30 days of delivery with the required evidence. After review, we may provide a replacement, refund, partial refund, store credit, or another reasonable resolution.</p>
<p>Please first confirm that the product was assembled, installed, charged, and used according to its instructions and compatibility requirements.</p>
<h3>5. Damaged Packaging</h3>
<p>Minor damage to external packaging during transit does not qualify for a refund or replacement when the product is complete, intact, and functional. If the packaging damage also affected the product, provide photos or video showing both.</p>
<h3>6. Incorrect, Missing, or Incomplete Orders</h3>
<p>If you receive the wrong item, wrong variant, wrong size, wrong color, a missing item, or a product missing a component, contact us within 30 days of delivery. If the issue is confirmed, we may provide a replacement, missing-part shipment, refund, partial refund, store credit, or another appropriate resolution.</p>
<h3>7. Delivery Delays and Lost Orders</h3>
<p>Shipping times may be affected by carrier operations, customs, weather, holidays, high-volume periods, address problems, or other circumstances.</p>
<p>For orders delivered to the United States, when tracking shows no meaningful movement, remains pending or in transit, or the order has not arrived more than <strong>45 days after the shipping date</strong>, we may review the order for a possible replacement, refund, or other resolution. This review does not apply to orders still within the stated delivery estimate or orders with confirmed delivery.</p>
<h3>8. Orders Marked as Delivered</h3>
<p>If tracking shows that an order was delivered, a refund or replacement is not automatic. We may ask you to check with household members, neighbors, building staff, mailrooms, lockers, or the delivery location shown by the carrier.</p>
<p>We may also request a carrier or postal-authority confirmation that the package was not received before approving a resolution.</p>
<h3>9. Returns and Return Authorization</h3>
<p>Some approved cases do not require the product to be physically returned. In those cases, you may be allowed to keep the item while we provide the approved resolution.</p>
<p>If a physical return is required, we will provide written instructions and the authorized return address. <strong>Do not send an item back before receiving written authorization.</strong> Unauthorized returns, returns sent to the wrong address, or returns sent outside the approved instructions may not qualify for a refund or replacement.</p>
<h3>10. Cancellations</h3>
<p>A full refund may be available when an order is canceled before processing or shipment begins. Once an order has been processed, shipped, prepared for fulfillment, or assigned to production, cancellation may no longer be possible.</p>
<h3>11. Non-Eligible Cases</h3>
<p>Requests may be declined for buyer's remorse, change of mind, an incorrect product choice, an incorrect shipping address entered by the customer, refusal to accept delivery, failure to collect a package, normal wear and tear, misuse, accidental damage after delivery, unauthorized modification, or claims submitted without the required evidence.</p>
<p>If the correct size or variant was shipped and the product information or sizing details were available on the product page, a refund or replacement for an incorrect customer selection may not be available.</p>
<h3>12. Refund Processing</h3>
<p>If a refund is approved, we will initiate it as soon as reasonably possible, typically within 24 hours after final approval. It may take 5–10 business days for the funds to appear on the original payment method, depending on the bank, card issuer, payment provider, or checkout platform.</p>
<p>Refunds are normally issued to the original payment method used at checkout.</p>
<h3>13. Contact Us</h3>
<p>To request a refund, replacement, return authorization, or order review, email <strong>hello.simplifyhomeco@gmail.com</strong> with your order number, a description of the issue, and all relevant photos, videos, packaging images, shipping-label images, and tracking details.</p>
<p>This policy does not limit any rights that cannot legally be excluded under applicable law.</p>