Refund policy

Return & Refund Policy

Last updated: August 8, 2026

Simplify Home Co wants every order to arrive correctly, safely, and as described. This policy explains how we handle returns, refunds, replacements, and product issues.

1. 30-Day Reporting Period
Contact us within 30 days of delivery if your order arrives damaged, defective, incorrect, incomplete, or missing an item or component. Requests after this period may not be eligible for review.

2. Eligible Issues
Eligible issues may include damaged or non-functional products, incorrect items or variants, missing products or parts, confirmed delivery failures, or cancellations requested before processing or shipment.

3. Evidence
Please email your order number, the email used at checkout, a description of the issue, and clear photos or video of the product, packaging, shipping label, and any damage or missing parts.

4. Returns and Authorization
Some approved cases may not require a physical return. If a return is required, we will provide written instructions and the authorized return address. Do not send an item back before receiving written authorization.

5. Shipping and Delivery
Orders are typically processed within 1–3 business days. Estimated delivery is 5–8 business days after dispatch. Delays may occur because of carriers, customs, weather, holidays, or address issues. Orders still within the stated delivery estimate are not considered lost.

6. Cancellations
A cancellation may be possible before an order is processed or shipped. Once fulfillment or shipment has started, cancellation may no longer be possible.

7. Refund Processing
If approved, a refund is normally initiated within 24 hours after final approval and may take 5–10 business days to appear on the original payment method, depending on the bank or payment provider.

8. Non-Eligible Situations
Requests may be declined for change of mind, buyer's remorse, an incorrect address supplied by the customer, refusal to accept delivery, failure to collect a package, misuse, accidental damage after delivery, unauthorized modifications, or claims without sufficient evidence.

9. Contact Us
Email hello.simplifyhomeco@gmail.com or call +55 (34) 99293-0261. Please include your order number and the email used at checkout.

This policy does not limit rights that cannot legally be excluded under applicable law.