Terms of service

Terms of Service
Simplify Home Co
Effective Date: 06/13/2026

1. Overview
Welcome to Simplify Home Co. These Terms of Service govern your access to and use of our website, products, services, checkout, customer support, and any purchases made through our online store.
By visiting our website, placing an order, or using our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Contact Information, and any other policies posted on our website.
If you do not agree with these Terms, you should not use our website or place an order.

2. Store Information
Store Name: Simplify Home Co
Website: [insert website URL]
Customer Support Email: hello.simplifyhomeco@gmail.com
Simplify Home currently provides customer support by email only. We do not provide phone support at this time.

3. Eligibility to Use Our Store
By using our website or placing an order, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the website under the supervision and consent of a parent or legal guardian.
You agree not to use our products, website, or services for any unlawful, abusive, fraudulent, or unauthorized purpose.

4. Product Information and Availability
We make reasonable efforts to display product descriptions, images, specifications, prices, availability, and other information accurately. However, minor differences may occur due to screen settings, manufacturing updates, supplier changes, packaging variations, product improvements, or inventory availability.
Product images are provided for illustrative purposes. Minor differences in color, packaging, design details, measurements, or presentation do not automatically qualify as a defect if the product remains functional and consistent with its intended use.
We reserve the right to update, modify, discontinue, replace, or limit the availability of any product at any time without prior notice.

5. Orders and Order Acceptance
When you place an order, you agree that all information provided is accurate, complete, and current, including your name, shipping address, billing details, email address, and payment information.
After an order is placed, you may receive an order confirmation email. This confirmation does not guarantee final acceptance of the order. We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to, suspected fraud, pricing errors, stock issues, shipping restrictions, payment problems, or incorrect customer information.
If we cancel an order after payment has been captured, we will issue an appropriate refund to the original payment method, unless otherwise required by law.

6. Pricing, Payments, and Billing
All prices are displayed in the currency shown at checkout, unless otherwise stated. Prices, discounts, promotions, and shipping fees may change at any time without prior notice.
You agree to provide valid, accurate, and authorized payment information. By submitting payment details, you represent that you are authorized to use the selected payment method.
We may use third-party payment processors to securely process transactions. We do not control delays, declines, holds, or additional verification requirements imposed by payment providers, banks, card issuers, or fraud prevention systems.

7. Shipping and Delivery
Shipping times, delivery estimates, and tracking updates may vary depending on destination, product availability, carrier performance, customs processing, weather conditions, holidays, operational delays, or other circumstances beyond our control.
Estimated delivery times are not guaranteed unless expressly stated. A delay in delivery does not automatically qualify for a refund or cancellation once an order has already been processed or shipped.
Customers are responsible for providing a complete and accurate shipping address. Simplify Home is not responsible for delays, failed deliveries, lost packages, or additional costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.

8. Tracking and Delivered Orders
Once tracking information is available, customers may use it to monitor delivery progress. Tracking updates are provided by the carrier and may take time to refresh.
If tracking shows that an order was delivered, we may request an official non-delivery statement, carrier confirmation, or other supporting documentation before approving any refund, replacement, or other resolution for a claim of non-receipt.
Customers should check the delivery address, mailbox, front desk, reception area, neighbors, household members, and local carrier before submitting a non-delivery claim.

9. Cancellations and Order Changes
Customers may request a cancellation or order change by contacting us as soon as possible at [insert support email].
Cancellations and order changes are not guaranteed. Once an order has been processed, fulfilled, shipped, or prepared for shipment, we may be unable to cancel or modify it.
Certain custom, preorder, limited-availability, or made-to-order products may not be eligible for cancellation once payment has been completed.

10. Returns, Refunds, Replacements, and Product Issues
Returns, refunds, replacements, defective items, damaged items, incorrect items, missing items, and similar issues are handled according to our Return & Refund Policy.
If your item arrives damaged, defective, incorrect, or missing parts, contact Simplify Home within 30 days of delivery with clear photos or videos showing the issue, the product, the original packaging, and the shipping label when applicable.
Please do not return any item without receiving prior authorization from our support team. Unauthorized returns may not be accepted or refunded.
After review, we may offer a replacement, refund, partial refund, store credit, or another appropriate solution depending on the case and the evidence provided.
Minor damage to external packaging may occur during transit and does not qualify for a refund or replacement when the product itself is intact and fully functional.

11. Product Use and Customer Responsibility
Customers are responsible for reading and following all product descriptions, specifications, compatibility information, safety notices, assembly instructions, care instructions, and usage guidelines before using a product.
Simplify Home is not responsible for damage, misuse, injury, improper installation, improper cleaning, unauthorized modification, normal wear and tear, or failure to follow product instructions, except where required by applicable law.
Before reporting an item as defective, customers may be asked to confirm proper use, compatibility, setup, assembly, or troubleshooting steps.

12. Promotions, Discounts, and Store Credit
Promotions, discount codes, coupons, and store credits may be subject to additional terms, expiration dates, product exclusions, usage limits, or minimum purchase requirements.
Discounts cannot always be combined, applied retroactively, redeemed for cash, or transferred unless expressly stated.
We reserve the right to modify, suspend, or cancel promotions at any time, including when misuse, technical errors, or fraudulent activity is suspected.

13. Accuracy of Website Content
We aim to keep website information accurate and up to date, but we do not guarantee that all content will always be error-free, complete, current, or uninterrupted.
We reserve the right to correct errors, inaccuracies, omissions, pricing issues, product details, shipping information, or availability at any time, including after an order has been submitted.

14. Intellectual Property
All content on our website, including but not limited to brand names, logos, text, product descriptions, images, graphics, layouts, icons, design elements, videos, and marketing materials, is owned by or licensed to Simplify Home unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, sell, or exploit any part of our website or content without prior written authorization from Simplify Home.

15. User Conduct
You agree not to interfere with the security, operation, functionality, or availability of our website or services.
You agree not to upload, transmit, or attempt to distribute harmful code, spam, fraudulent content, misleading information, abusive messages, or any material that violates applicable laws or third-party rights.
We reserve the right to restrict access, cancel orders, or refuse service if we believe a user has violated these Terms or engaged in abusive, fraudulent, or unlawful conduct.

16. Third-Party Services and Links
Our store may use third-party services for payment processing, shipping, fulfillment, website hosting, analytics, marketing, customer support, and other operational purposes.
Third-party services may have their own terms, privacy practices, processing times, limitations, and security measures. We are not responsible for delays, errors, interruptions, or actions caused by third-party providers, except where required by applicable law.
Our website may contain links to third-party websites. These links are provided for convenience only, and accessing them is done at your own risk.

17. Limitation of Liability
To the maximum extent permitted by applicable law, Simplify Home shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website, products, services, or inability to use them.
Our total liability for any valid claim related to an order shall be limited to the amount paid by the customer for the specific product involved in the claim, unless otherwise required by applicable law.

18. Disclaimer of Warranties
Our website, products, and services are provided on an "as available" and "as provided" basis, except where expressly stated otherwise or required by law.
We do not guarantee that our website will be uninterrupted, secure, error-free, or free from viruses or harmful components.
No broad product warranty is provided unless expressly stated in the product listing or required by applicable law. Product issues are reviewed under our applicable store policies.

19. Indemnification
You agree to indemnify and hold Simplify Home harmless from claims, damages, losses, liabilities, costs, and expenses arising from your violation of these Terms, misuse of our website or products, infringement of third-party rights, or violation of applicable laws.

20. Privacy
Your use of our website and services is also governed by our Privacy Policy. Please review it to understand how we collect, use, store, and protect personal information.

21. Changes to These Terms
We may update, modify, or replace these Terms of Service from time to time. Changes will become effective when posted on our website unless otherwise stated.
Your continued use of the website or services after changes are posted means you accept the updated Terms.

22. Contact Us
For questions about these Terms of Service, your order, our policies, or customer support, please contact Simplify Home by email: hello.simplifyhomeco@gmail.com
Email: hello.simplifyhomeco@gmail.com
Please include your order number, full name, and the email address used at checkout when contacting us about an existing order.